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Shipping Policy
Please take a moment to acquaint yourself with our Shipping & Delivery Policy, as it is applicable to all orders made with us.
Processing and Estimated Delivery Time
Utilize the provided processing and delivery time details to estimate the expected arrival of your order. It's important to be aware that processing time is distinct from shipping time.
Processing Time
| Product Categories | Processing Time (excluding delivery time) |
|---|---|
| Apparel | 3-5 days |
| Footwear | 5-10 days |
| Home decor (Bedding sets, quilt bed sets, quilt…) | 5-10 days |
| Accessories | 5-7 days |
Estimated Delivery Time
*SHIPPING WITHIN THE UNITED STATES AND SPECIAL COUNTRIES*
| Shipping Method | Order Condition | Shipping Fee (USD) | Estimated Shipping Time |
|---|---|---|---|
| Economy Shipping | Order < $200 | $3.99 | 15-20 days |
| Standard Shipping + Insurance | Order < $200 | $7.99 | 15-20 days |
| Expedited Shipping + Insurance | Order < $200 | $14.99 | 7-15 days |
| Expedited Shipping + Insurance | Order from $200 | Free | 7-15 days |
*Special Countries*
For specific countries, there may be unique shipping conditions. Please reach out to us for personalized assistance.
| Delivery Area | Shipping Time | Shipping Method | Price (USD) |
|---|---|---|---|
| Papua New Guinea, Vanuatu, Fiji, Tonga, New Caledonia, French Polynesia | The estimated delivery time is 7-15 business days | DHL (Please note that we can only delivere the orders by DHL to verified shipping addresses) |
$15 |
| Hawaii, Guam, Alaska | The estimated delivery time is 7-15 business days | DHL (7-15 business days) (Please note that we can only delivery the orders by DHL to verified shipping addresses) |
$14.99 + $15 (Remote Fee) |
| UK, Germany, France, Italy, USA, Spain and Canada | The estimated delivery time is 14-18 business days | Yunfast | $4 |
*DELIVERY TO AUSTRALIA*
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Crowed Area:
| Shipping Method | Order Condition | Shipping Fee (USD) | Estimated Shipping Time |
|---|---|---|---|
| Economy Shipping | Order < $200 | $3.99 | 15-20 days |
| Standard Shipping + Insurance | Order < $200 | $7.99 | 15-20 days |
| Expedited Shipping + Insurance | Order < $200 | $14.99 | 7-15 days |
| Expedited Shipping + Insurance | Order from $200 | Free | 7-15 days |
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Remote Area:
The logistics will provide information regarding remote areas. If Expedited Shipping is selected, an additional fee of $14.99 USD will be charged for remote delivery. We kindly suggest that customers change to Australia Post to save on costs.
To verify your address, please do not hesitate to contact us at: support@themazicc.com
*EU – UNITED KINGDOM – CANADA CONSUMERS*
Frequently Asked Questions (FAQs)
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Do You Offer International Delivery?
We proudly provide global shipping services, including free economy shipping for international orders. Please note that certain international deliveries may be subject to additional taxes and duties.
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Are There Any Shipping Restrictions?
We regret to inform you that we cannot deliver to APO/FPO addresses. However, we do accept deliveries to PO Boxes. Please keep in mind that expedited shipping is not available for PO Box deliveries.
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What If My Order Is Delayed?
If your order has not been delivered within 45 days from the date of placement, please contact our Customer Service team. Rest assured, we will promptly offer either a refund or a replacement.
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Can I Have My Order Delivered to Multiple Addresses?
Unfortunately, we do not offer the option to ship to multiple addresses within a single order. If you require items to be delivered to different addresses, please place separate orders for each address.
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Questions About Returns?
If you have inquiries regarding returns, please review our Return Policy.
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How Can You Contact Us Regarding This Policy?
If you have further questions or comments, you can reach us via email: support@themazicc.com.