FAQs

Why Choose to Order from Us?

• Safe and Secure Payments: We utilize reputable international payment gateways to ensure your payment information is protected.
• High-Quality Products: We are committed to providing only the best quality products and services.
• Free Customization: Personalize your products with our free customization service to make them truly unique.

Available Shipping Methods

We currently offer three shipping methods:

• Economy Shipping: 15-20 days
• Standard Shipping + Insurance: 12-17 days
• Expedited Shipping + Insurance: 7-10 days

Please note that the shipping time does not include the production time, which takes 3-10 days depending on the product. For more details, please review our Shipping Policy.

International Shipping

We offer a variety of shipping options to suit your needs and budget. Please note that additional taxes and duties may apply for international orders, depending on your location.

Important Notes:

• We cannot ship to PO Box addresses using our express shipping options. Please provide a physical address for these orders.
• We currently cannot ship to military addresses.

Accepted Payment Methods

We accept the following payment methods:

• Mastercard
• American Express
• Visa

Please note that PayPal is not accepted at this time.

Currency

We use US dollars (USD) as our primary currency.

Order Modifications or Cancellations

• Modifications and cancellations are accepted within 12 hours after the order is placed.
• After 12 hours, modification or cancellation fees might apply.

To modify or cancel your order, please contact us at support@themazicc.com.

Order Tracking

• Once your order is fulfilled, we will send you an email with a tracking number to monitor its progress.
• If you need assistance tracking your order, please reach out to us at support@themazicc.com.

Returns and Refunds

The return window for your order is within 30 days from the date you received it. For more information, please refer to our Return and Refund Policy.