FAQs

Why Choose Themazicc?

At Themazicc, we go the extra mile to ensure your shopping experience is safe, smooth, and satisfying. Here’s why thousands of customers trust us:

🔐 Safe & Secure Payments

We partner with trusted international payment gateways to ensure your transactions and personal data are always protected.

🎯 High-Quality Products

Our team is committed to delivering high-quality products with premium materials and reliable craftsmanship.

🎨 Free Customization

We offer free personalization to make your items truly unique—at no extra cost.

🚚 Shipping Methods & Delivery Time

Choose from three flexible shipping options:

• Economy Shipping: 15–20 business days
• Standard Shipping + Insurance: 12–17 business days
• Expedited Shipping + Insurance: 7–10 business days

Note: Shipping time does not include production time, which takes 3–10 business days depending on the product. For full details, please visit our Shipping Policy.

🌎 International Shipping

We offer global shipping options to meet your budget and timing needs. Please be aware that customs duties and import taxes may apply based on your country’s regulations.

Important Shipping Notes:

• We cannot ship to PO Boxes via express shipping. A physical address is required.
• We do not ship to military addresses (e.g., APO/FPO).

💳 Accepted Payment Methods

• Mastercard
• American Express
• Visa
• Paypal

Note: All orders are processed in US Dollars (USD).

🛠️ Order Modifications & Cancellations

You can modify or cancel your order within 12 hours of purchase. After that, a fee may apply.

To request a change, contact us as soon as possible at: support@themazicc.com

📦 Order Tracking

Once your order is fulfilled, we will send a confirmation email with your tracking number.

Need help tracking? Contact us at support@themazicc.com

🔁 Returns & Refunds

We accept returns within 30 days of delivery. Please visit our Return Policy and Refund Policy for full instructions and eligibility information.