FAQs
Why Choose to Order from Us?
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Safe and Secure Payments: We utilize reputable international payment gateways to ensure your payment information is protected.
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High-Quality Products: We are committed to providing only the best quality products and services.
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Free Customization: Personalize your products with our free customization service to make them truly unique.
Available Shipping Methods
We currently offer three shipping methods:
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Economy Shipping: 15-20 days
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Standard Shipping + Insurance: 12-17 days
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Expedited Shipping + Insurance: 7-10 days
Please note that the shipping time does not include the production time, which takes 3-10 days depending on the product. For more details, please review our Shipping Policy.
International Shipping
We offer a variety of shipping options to suit your needs and budget. Please note that additional taxes and duties may apply for international orders, depending on your location.
Important Notes:
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We cannot ship to PO Box addresses using our express shipping options. Please provide a physical address for these orders.
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We currently cannot ship to military addresses.
Accepted Payment Methods
We accept the following payment methods:
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Mastercard
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American Express
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Visa
Please note that PayPal is not accepted at this time.
Currency
We use US dollars (USD) as our primary currency.
Order Modifications or Cancellations
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Modifications and cancellations are accepted within 12 hours after the order is placed.
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After 12 hours, modification or cancellation fees might apply.
To modify or cancel your order, please contact us at support@themazicc.com.
Order Tracking
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Once your order is fulfilled, we will send you an email with a tracking number to monitor its progress.
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If you need assistance tracking your order, please reach out to us at support@themazicc.com.
Returns and Refunds
The return window for your order is within 30 days from the date you received it. For more information, please refer to our Return and Refund Policy.
INFORMATION
CUSTOMER CARE
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