We offer refunds for items returned within 30 days from the date of receiving your order, subject to the following conditions:

1. The item must be unopened and unused.
2. It should be in its original packaging.
3. You must provide a receipt or proof of purchase.

For more comprehensive information, please consult our return policy.

Accepted Returns

We warmly welcome returns in the following situations:

1. Incorrect item shipped by us: If you receive the wrong item, whether it's the wrong size, color, style, or an entirely different product.
2. Defective item: In the event you receive a damaged, broken, or otherwise defective item.
3. Item not as described: If the item you receive doesn't match the description on our website or in our marketing materials. To prevent such situations, we kindly advise reviewing the item description before placing your order.
4. If you are unsatisfied with your purchase or no longer wish to keep it, we are happy to accept returns and provide a partial refund.

Unacceptable reasons for customer returns include:

1. Returns requested after a 30-day warranty period.
2. Customer change of mind: We do not accept returns for items that the customer simply changes their mind about.
3. Customer ordered the wrong size or color: Please review the size chart carefully to avoid ordering the wrong size or color, as we cannot accept returns for this reason.
4. Customer damaged the item: If the customer damages the item, we cannot accept the return.
5. Items delivered within the specified time frame.
6. Gift cards, as they are non-returnable items.
7. All sale or discounted items are final sales and not eligible for returns.

Exceptions

At Themazicc, we recognize that unexpected issues may arise with your purchase, and we are committed to resolving any concerns with minimal inconvenience to you.

To streamline this process, we've implemented a "NO NEED TO RETURN" policy for specific situations, eliminating the necessity for you to physically return the item. Instead, we request detailed information and photos of the item(s) in question, enabling us to swiftly and effectively address your concerns. This approach is designed to save you both time and money, ensuring the best possible service.

To initiate this process, please reach out to us via email at support@themazicc.com.

Return Process

To initiate a return, kindly contact us at support@themazicc.com. Upon reaching out, we will furnish you with detailed instructions regarding the process and the designated return address. Please be aware that items returned without prior authorization cannot be accepted.

Customers are responsible for covering the shipping costs associated with the return.