Shipping Policy

Please take a moment to acquaint yourself with our Shipping & Delivery Policy, as it is applicable to all orders made with us.

Processing and Estimated Delivery Time

Utilize the provided processing and delivery time details to estimate the expected arrival of your order. It's important to be aware that processing time is distinct from shipping time.

Processing Time

Product Categories	Processing Time (excluding delivery time)
Apparel	3-5 days
Footwear	5-10 days
Home decor (Bedding sets, quilt bed sets, quilt…)	5-10 days
Accessories	5-7 days

Estimated Delivery Time

SHIPPING WITHIN THE UNITED STATES AND SPECIAL COUNTRIES

Shipping Method	Order Condition	Shipping Fee (USD)	Estimated Shipping Time
Economy Shipping	Order < $200	$3.99	15-20 days
Standard Shipping + Insurance	Order < $200	$7.99	15-20 days
Expedited Shipping + Insurance	Order < $200	$14.99	7-15 days
Expedited Shipping + Insurance	Order from $200	Free	7-15 days

Special Countries

For specific countries, there may be unique shipping conditions. Please reach out to us for personalized assistance.

Delivery Area	Shipping Time	Shipping Method	Price (USD)
Papua New Guinea, Vanuatu, Fiji, Tonga, New Caledonia, French Polynesia	The estimated delivery time is 7-15 business days	DHL (Please note that we can only delivere the orders by DHL to verified shipping addresses)	$15
Hawaii, Guam, Alaska	The estimated delivery time is 7-15 business days	DHL (7-15 business days) (Please note that we can only delivery the orders by DHL to verified shipping addresses)	$14.99 + $15 (Remote Fee)
UK, Germany, France, Italy, USA, Spain and Canada	The estimated delivery time is 14-18 business days	Yunfast	$4

DELIVERY TO AUSTRALIA

Crowed Area:

Shipping Method	Order Condition	Shipping Fee (USD)	Estimated Shipping Time
Economy Shipping	Order < $200	$3.99	15-20 days
Standard Shipping + Insurance	Order < $200	$7.99	15-20 days
Expedited Shipping + Insurance	Order < $200	$14.99	7-15 days
Expedited Shipping + Insurance	Order from $200	Free	7-15 days

Remote Area:

The logistics will provide information regarding remote areas. If Expedited Shipping is selected, an additional fee of $14.99 USD will be charged for remote delivery. We kindly suggest that customers change to Australia Post to save on costs.

To verify your address, please do not hesitate to contact us at: support@themazicc.com

EU – UNITED KINGDOM – CANADA CONSUMERS

For orders dispatched to the EU, United Kingdom, and Canada via DHL Express, import taxes and duties are applicable. These charges are determined by the customs authorities in the destination country and are the responsibility of the recipient.

To estimate the potential taxes and duties, please consult the website of the customs authorities in your destination country.

We also suggest exploring the option of switching to standard shipping. While it is a more economical choice compared to DHL Express, it remains a dependable and efficient service. However, please be aware that standard shipping may have a longer delivery timeframe than DHL Express, typically taking more than 5-7 business days.

Frequently Asked Questions (FAQs)

Do You Offer International Delivery?

We proudly provide global shipping services, including free economy shipping for international orders. Please note that certain international deliveries may be subject to additional taxes and duties.
Are There Any Shipping Restrictions?

We regret to inform you that we cannot deliver to APO/FPO addresses. However, we do accept deliveries to PO Boxes. Please keep in mind that expedited shipping is not available for PO Box deliveries.
What If My Order Is Delayed?

If your order has not been delivered within 45 days from the date of placement, please contact our Customer Service team. Rest assured, we will promptly offer either a refund or a replacement.
Can I Have My Order Delivered to Multiple Addresses?

Unfortunately, we do not offer the option to ship to multiple addresses within a single order. If you require items to be delivered to different addresses, please place separate orders for each address.
Questions About Returns?

If you have inquiries regarding returns, please review ourReturn Policy.
How Can You Contact Us Regarding This Policy?

If you have further questions or comments, you can reach us via email:support@themazicc.com.